Since our last little snow storm I thought it would be a good idea to buy a winter jacket
Though a little voice told me not to order online, I went ahead and broke the online ice by ordering a jacket. I immediately received confirmation noting the jacket would arrive in 3 business days. Looked good to me. Too good.
However, I immediately noticed a mistake on my Beacon Hill real estate office address. No problem. Let’s re-open the order and add it. Unfortunately, the website had no option reading, “Click here if you botched up your address.”
I clicked on “Help” button and that raved about the company’s services, noting, “We’ll deliver our products right to your door, as long as we know where your door is.“ OK, I’m throwing in that last part. Bottom line they didn’t know where my Beacon Hill door is.
Trying to find a live person to talk to was basically impossible. Eventually, I got through to someone live, Patel. I asked where he was and he replied, “offshore.” That sounded reassuring. I imagined some guy floating around in a raft off the coast of the India, trying to figure out a way to get rescued.
Patel said he could add the unit number but that there was no guarantee it would be corrected before 3 business days. He asked how else he could help me. I was tempted to ask if I could help him by maybe alerting the India Coast Guard.
Before disconnecting, I received a survey prompt. There was one broad question: “Did you have a pleasant buying experience?” I shouted back, No. And go rescue Patel.”