Bank of America has organized a good-intentioned event: It plans to meet in Boston with mortgage holders, face to face, in person, to go over how mortgage-payment pressures can be eased.
“The purpose of this event is to eliminate the faxes, the FedEx mailings and the phone calls to 800 numbers and allow for face-to-face interaction with a home-loan specialist,” a spokesman says.
Walk-in participants are welcome. But Bank of America would appreciate it if people could make advance appointments by phone or the Internet. One supposes that’s the surest way of guaranteeing face time.
So to avoid infuriating phone calls and other forms of non-human interaction, you have to make infuriating phone calls and other forms of non-human interaction. OKaaaaaay.
File under: Alice in Wonderland (take your pick on which passage)