Here is another of those stories documenting the difficulties that struggling borrowers and their reps are having when they deal with overwhelmed lenders. It makes your head spin to read this and wonder how are we ever going to get out of this mess if these banks can’t get their act together.

An excerpt:
“She endures a Muzak-scored purgatory while on hold. Syrupy-voiced customer service representatives chide her for landing in the wrong department. She learns that the documents her company sent in have simply vanished — for the third time since November.”

Read More: This is NOT working

Source: New York Times

File Under: Banks get failing grade.